Gaya APA
Tjiptono,Ph.D, F.
(2011).
Service, Quality & Satisfaction
(
Ed.3)
.
Yogyakarta:
PENERBIT ANDI.
Gaya MLA
Tjiptono,Ph.D, Fandy.
"Service, Quality & Satisfaction".
Ed.3
Yogyakarta:
PENERBIT ANDI,
2011.
Text.